Shipping & Delivery Policy Last Updated: June 2025

At TreeCan, we are committed to delivering your orders safely, swiftly, and transparently. This policy outlines our shipping practices and your rights as a consumer under Indian law.

1. Shipping Coverage & Timelines

• We currently ship across all serviceable pin codes in India.

• Orders are typically processed within 1–2 business days.

• Estimated delivery time is 3–7 business days, depending on your location.

• You will receive a tracking link once your order is dispatched.

2. Shipping Charges

• Free shipping is available on orders above ₹999.

• For orders below this amount, a flat shipping fee of ₹49 or more is applied with respect to the distance.

• Any additional charges (e.g., remote area surcharges) will be clearly communicated at checkout.

3. Delivery Partners

We work with reputed logistics providers who comply with:

• BIS (Bureau of Indian Standards) packaging norms.

• Consumer Protection (E-Commerce) Rules, 2020, ensuring timely and safe delivery.

• Data privacy standards for secure handling of customer information.

4. Delays & Exceptions

• In case of unavoidable delays (e.g., natural disasters, strikes), we will notify you promptly.

• If delivery is delayed beyond 15 days, you may request a full refund as per the Consumer Protection Act, 2019.

5. Failed Deliveries

• If a delivery attempt fails due to incorrect address or unavailability, our courier will attempt redelivery.

• After two failed attempts, the order may be returned to us. Re-shipping charges may apply.

6. Government Compliance

We ensure full compliance with:

• Consumer Protection Act, 2019: Transparent shipping timelines and grievance redressal.

• E-Commerce Rules, 2020: Clear display of shipping charges, estimated delivery, and return timelines.

• GST Regulations: All shipping invoices include applicable GST and are available for download.